FAA: System back up after causing flight delays
Atlanta, Georgia (CNN) -November 19, 2009 10:51 a.m. EST-
The failed computer system that caused flight delays across the country has been restored, the Federal Aviation Administration said Thursday.
WSI Inc. -- a company that provides CNN weather and other information -- said earlier the computer outage started at 5:10 a.m. ET and service was restored at 8:22 a.m. ET.
FAA spokeswoman Laura Brown said air traffic controllers had to enter flight plans manually, a process that caused delays. The problem appeared to be across the nation.
The FAA said the information in the network is data required to launch planes expeditiously. Airplane safety was not affected, the FAA said. For planes in the air, there was radar coverage and communication, according to the FAA.
Carmen McDonald, a passenger in Fort Lauderdale, Florida, was among those delayed at one point Thursday.
McDonald said she thought her Spirit Airlines flight would leave on time -- around 7 a.m. ET. But the 39-year-old model sat for an hour and 15 minutes amid the noise of loud kids before the plane was ready to leave a logjammed runway and take off to Boston, Massachusetts.
"I'm frustrated," she said, distracted by using Twitter and calling on her cell phone as her plane sat planted on the runway. "I have somewhere to be."
McDonald said the pilot at first announced that air traffic control computers were down across the country.
iReporter records video from tarmac
AirTran Airways spokesman Christopher White said the airline had canceled 22 flights around the country as of 8 a.m. ET and had delayed dozens more because of a flight plan filing system problem.
He said most of the canceled flights were in Atlanta, AirTran's hub of operations, and others are spread throughout the country. White said the problem will have "a pretty major impact on operations" and the cancellations will have a ripple effect.
"We will be a mess all day," he said.
AirTran, which operates about 700 flights a day, asked customers to check airtran.com before showing up at the airport.
Delta Air Lines spokeswoman Susan Elliott said the airline was not providing numbers on how many flights were affected. But she said that Delta will give travelers some flexibility in rescheduling.
The system -- the National Airspace Data Interchange Network, or NADIN -- appears to be the same one that failed in August 2008. The FAA said flight plans were processed through the network's Salt Lake City, Utah, office "due to the Atlanta NADIN outage."
When McDonald's plane was cleared for takeoff in Fort Lauderdale, she said she had to turn off her cell phone and get ready to go.
"Now I'm happy," she said, "because nobody likes to be delayed."
CNN's Mike Ahlers, Jeanne Meserve and Joe Sterling contributed to this report.
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